Frequently Asked Questions

Everything you need to know about your L'INTERVALLE experience.

Where does L'INTERVALLE ship?

We currently offer worldwide shipping. Orders within North America typically arrive within 3-7 business days, while international shipping times vary by destination.

What is your return policy?

We accept returns on unworn, full-price merchandise within 14 days of delivery. Please note that items marked as Final Sale cannot be returned or exchanged.

Where are your products manufactured?

L'INTERVALLE focuses on quality craftsmanship. Our collections are designed in Montreal and ethically handcrafted in Spain, Italy, and Brazil using premium materials.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I determine my correct size?

Since our footwear is handcrafted in Europe, we use EU sizing. You can refer to our detailed Size Guide located on each product page to find your perfect fit.